How do I upgrade my OX/SMX mailbox plan?

The Open-Xchange platform allows site admins/owners to upgrade individual mailboxes to a specific plan (Sync or Collaborate), to better accommodate particular needs of the individual customer.  

Open-Xchange Plan Key Features

SMX Mail SMX Sync SMX Collaborate
Customizable User Interface
Web-based Access
  Calendar/Contacts 
Unified Inbox
POP/IMAP Support
Storage per Mailbox-2GB
Mobile Sync
Social Media Integration
Tasks
Calendar/Contact Synchronization
Across Devices
Storage per Mailbox-5GB
Shared Contacts & Calendars
Shared Tasks
ActiveSync Files
Online File Storage & Collaboration
Document Version Control
Storage per Mailbox-10GB


This article contains the following sections:
       - Upgrade OX mailbox plan via SiteControl
       - Grant access to individual email users to upgrade their OX mailbox plan via Webmail
       Upgrade OX mailbox plan via Webmail as individual email user


 

Upgrade OX mailbox plan via SiteControl:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the new page, you can select Open-Xchange App Suite.

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2. Select the proper domain name from the Currently Managing drop-down menu.

3. From the Email Addresses list, locate the mailbox you wish to upgrade and click on Editstorage-1.PNG

4. Locate the Open-Xchange Type section.

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5. Select the type you wish to upgrade to (Mail, Sync or Collaborate) and click on Apply Changes.

6. A confirmation box would appear for you to approve the changes. 

7. A confirmation message would appear on the top of the page to indicate the successful change.
ox-upgrade2.png

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Grant access to individual email users to upgrade their OX mailbox plan via Webmail:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the new page, you can select Open-Xchange App Suite.

email-115000331510-2.png

2. Select the proper domain name from the Currently Managing drop-down menu.

3. From the Email Addresses list, locate the mailbox you wish to allow the upgrades for and click on the right side button under Allow Upgrade - On/Off
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Once the option is set to On, the individual mailbox user would be able to upgrade and downgrade its mailbox plan type via Webmail (as shown in the the steps below).

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Upgrade OX mailbox plan via Webmail as individual email user:

1. Log in to the desired mailbox by following the steps shown in the following article.

2. Navigate to the Portal, click on Add widget and then on Account Management widget.
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3. A new box will populate called Account Management. From there you can select the plan type you would like to change your mailbox to. 
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Note: If you are presented with the following message: You are not allowed to upgrade or downgrade your account, this means you are not authorized by your site admin/owner to perform such changes.


4. Upon clicking on the desired plan, a confirmation message would appear in the middle of the screen, click on Continue.
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5. Once the change is successful,  a confirmation of the update would appear at the top of the screen. 
ox-upgrade7-2.png

Note: For the changes to take effect you would need to reload the page and login once again. 

 

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