Set up Exchange 2010 E-mail Account in Outlook 2010 for Windows


Outlook email accounts are contained in a profile. A profile is made up of accounts, data files, and settings that specify where your email messages are saved. A new profile is created automatically when you run Outlook for the first time.

It is recommended to setup your Exchange 2010 email account in a new Outlook profile. For more information about profiles, see Create a profile.

This article contains the following sections:


Add an email account when you first start Outlook 2010

If you are new to Outlook or are installing Outlook 2010 on a new computer, the Auto Account Setup feature automatically starts and helps you configure account settings for your email accounts. This setup requires only your name, email address, and password.

Note: The Auto Account Setup is the preferred method when the Exchange Autodiscover DNS record is present.

If your email account can’t be automatically configured, you must enter the required additional information manually.

  1. Start Outlook.
  2. When prompted to configure an email account, click Next.
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  3. To add an email account, click Yes, and then click Next.
  4. Enter your name, email address, and password, and then click Next.
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    Note: When your computer is connected to a network domain for an organization that uses Microsoft Exchange Server, your mail information is automatically inserted. The password box doesn't appear because your network password is used.

    A progress indicator appears as your account is configured. The setup process can take several minutes.

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    If the initial attempt to configure your account fails, a second attempt can be made using an unencrypted connection to the mail server. If you see this message, click Next to continue. If the unencrypted connection also fails, your email account can’t be automatically configured.

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    Click Retry, or select the Manually configure server settings check box. For more information, see the Manually configure Microsoft Exchange email account section below.
    After the account is successfully added, you can add more accounts by clicking Add another account.

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  5. To exit the Add New Account dialog box, click Finish.

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Add an email account in Outlook

Although most people add an email account when Outlook first runs, your first or additional email accounts can be added at any time.

  1. Click the File tab.
  2. Under Account Information, click Add Account.
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  3. Enter your name, email address, and password, and then click Next.
    Note: The Auto Account Setup is the preferred method when the Exchange Autodiscover DNS record is present.
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    Note: When your computer is connected to a network domain for an organization that uses Microsoft Exchange Server, your mail information is automatically inserted. The password box doesn't appear because your network password is used.
    A progress indicator appears as your account is configured. The setup process can take several minutes.

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    If the initial attempt to configure your account fails, a second attempt can be made using an unencrypted connection to the mail server. If you see this message, click Next to continue. If the unencrypted connection also fails, your email account can’t be automatically configured.

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    Click Retry, or select the Manually configure server settings check box. For more information, see the Manually configure Microsoft Exchange email account in Outlook 2010 section below.
    After the account is successfully added, you can add more accounts by clicking Add another account.

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  4. To exit the Add New Account dialog box, click Finish.

    Important: When you add an Exchange Server account, you must exit and restart Outlook before the account appears and can be used in Outlook.

    Note: If your profile already contains a Microsoft Exchange Server account, and you want to add another, you must use the Auto Account Setup. To manually configure an additional Exchange Server account, you must exit Outlook, and then use the Mail module in Control Panel.

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Manually Configure Microsoft Exchange Email Account in Outlook 2010

If your Microsoft Exchange email account can’t be automatically configured, you must enter the required additional information manually. This includes advanced settings such as server name, exchange proxy settings, and server authentication methods.

Manual configuration of Microsoft Exchange accounts can’t be done while Outlook is running. To add a Microsoft Exchange account, first you must follow the steps below on how to Add to an existing profile or how to Add to a new profile, and then to proceed with the Manual setup instructions.

  • Add to an existing profile
  1. Close Outlook.
  2. In Control Panel, click or double-click Mail.
    Where is Mail in Control Panel?
    Mail appears in different Control Panel locations depending on the version of the Microsoft Windows operating system, Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook 2010 is installed. The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of the window, type Mail. In Control Panel for Windows XP, type Mail in the Address box.
    The Mail icon appears after Outlook starts for the first time.

    Note: The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select the profile name, and then click Properties.
  3. Click E-mail Accounts.
  4. Proceed to the Manual setup instructions section below.
  • Add to a new profile
  1. Close Outlook.
  2. In Control Panel, click or double-click the Mail module.
    Where is Mail in Control Panel?
    Mail appears in different Control Panel locations depending on the version of the Microsoft Windows operating system, Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook 2010 is installed. The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of the window, type Mail. In Control Panel for Windows XP, type Mail in the Address box.
    The Mail icon appears after Outlook starts for the first time.
  3. Under Profiles, click Show Profiles.
  4. Click Add.
  5. In the New Profile dialog box, type a name for the profile, and then click OK.
    This is the name that you see when you start Outlook if you configure Outlook to prompt you for which profile to use.
  6. Click E-mail Accounts.
  7. Proceed to the Manual setup instructions section below.
  • Manual setup instructions
  1. Click Manually configure server settings or additional server types, and then click Next.
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  2. Click Microsoft Exchange, and then click Next.
  3. On the Server Settings screen, type in the Server box: Outlook.UC2.Chicago.Hostway
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  4. Select the Use Cached Exchange Mode check box.
    Important: It is recommended to use Cached Exchange Mode because it gives you a better experience when you use an Exchange account. In this mode, a copy of your mailbox is stored on your computer. This copy provides quick access to your data, and it is frequently updated with the server that runs Microsoft Exchange.

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  5. In the User Name box, type your complete Exchange email address.
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  6. Click More Settings to open the Microsoft Exchange dialog box.
  7. Go to the Connection tab. Under Outlook Anywhere select the Connect to my Exchange Mailbox using HTTP check box and then click Exchange Proxy Settings.
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  8. On the Microsoft Exchange Proxy Settings dialog box use the following Connection settings:
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  9. In the Use this URL to connect to my proxy server for Exchange box, type: owa2010.exchangecentral.net
  10. Select the Connect using SSL only and Only connect to proxy servers that have this principal name in their certificate check boxes and then type in the box: msstd:owa2010.exchangecentral.net
  11. Select the check boxes for both On fast networks, connect using HTTP first, then connect using TCP/IP and On slow networks, connect using HTTP first, then connect using TCP/IP.
  12. Under Proxy authentication settings, select from the drop-down menu Basic Authentication.
  13. Click OK to save the settings and to return back to previous dialog box.
  14. Click OK to return back to the Server Settings screen.
  15. Click Next.
  16. Click Finish.

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