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How do I configure my email client (General Instructions)?

  • Updated

In this help article you will find general instructions and settings on how to configure your SMX (Open-Xchange) POP/IMAP mailbox in the most popular email clients and mobile devices.

Note: You can also access your email via the SMX (Open-Xchange) webmail interface at https://sitemailxchange.gate.com.

Generic instructions:


The linked articles below contain instructions on how to set up your SMX (Open-Xchange) mailbox as POP or IMAP account on various email clients for Windows and Mac.

Windows desktop clients:

Mac desktop clients:

Mobile devices:

Note: The email settings in the tables below apply to all e-mail clients and mobile devices. They can be used to set up your SMX (Open-Xchange) mailbox as POP or IMAP email account, with SSL or TLS encrypted connection (recommended).


I. POP account types:

1. Incoming mail server settings (POP3):

  with SSL encrypted connection  
Incoming POP server securepop.siteprotect.com  
User Name Your full email address  
Password Your e-mail account password  
Authentication type Password  
Use Secure Sockets Layer (SSL) YES  
Port 995  

 

2. Outgoing server settings (SMTP):

  with TLS/STARTTLS encrypted connection (recommended) with SSL encrypted connection (alternative)
Outgoing SMTP server smtp.siteprotect.com
User Name Your full email address (same as your incoming server)
Password Your e-mail account password (same as your incoming server)
Authentication type Password
Type of encrypted connection TLS SSL
Port 587 465

 

Important Notes for alternate SMTP ports:
*Many Internet Service Providers (ISPs) are blocking the default SMTP port 25, which is the port used to send email messages. They are doing this to cut down the amount of spam that is sent from their network. Alternate SMTP ports 587 or 465 are recommended.
*If a firewall or your Internet Service Provider (ISP) blocks the 587 port, an alternate SMTP port 465 with SSL encryption type can be used.

 

II. IMAP account types

1. Incoming mail server settings (IMAP):

  with TLS/STARTTLS encrypted connection (recommended) with SSL encrypted connection (alternative)
Incoming IMAP server imap.siteprotect.com
User Name Your full email address
Password Your e-mail account password
Authentication type Password
Type of encrypted connection TLS SSL
Port 143 993


2. Outgoing server settings (SMTP):

  with TLS/STARTTLS encrypted connection (recommended) with SSL encrypted connection (alternative)
Outgoing SMTP server smtp.siteprotect.com
User Name Your full email address
Password Your e-mail account password
Authentication type Password
Type of encrypted connection TLS SSL
Port 587 465



Important Notes for alternate SMTP ports:
*Many Internet Service Providers (ISPs) are blocking the default SMTP port 25, which is the port used to send email messages. They are doing this to cut down the amount of spam that is sent from their network. Alternate SMTP ports 587 or 465 are recommended.
*If a firewall or your Internet Service Provider (ISP) blocks the 587 port, an alternate SMTP port 465 with SSL encryption type can be used.

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